Privacy Policy
PRIVACY POLICY
Effective Date: 01.04.2026
KoalaCare Australia Vietnam Company Limited (“KoalaCare”, “we”, “us”, or “our”) is committed to protecting your personal information and privacy in accordance with applicable Vietnamese laws.
1. Information We Collect
We may collect the following personal information when you use our website or place an order:
• Full name
• Phone number
• Email address
• Delivery address
• Payment information (processed securely via third-party providers)
• Order history and preferences
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate with you about your purchase
• Provide customer support
• Improve our products and services
• Send updates or promotional content (only where permitted)
3. Payment Information
All payment transactions are processed securely through trusted third-party providers, including VNPay and banking partners. KoalaCare does not store your full payment details.
4. Sharing of Information
We may share your information with:
• Delivery partners (for order fulfillment)
• Payment providers (e.g., VNPay)
• Legal or regulatory authorities if required by Vietnamese law
We do not sell or rent your personal information to third parties.
5. Data Storage and Security
Your information is stored securely and protected against unauthorized access, disclosure, or misuse. We implement appropriate technical and organisational measures to safeguard your data.
6. Your Rights
You have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable under law)
To make a request, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance your browsing experience and improve website functionality.
8. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
KOALACARE AUSTRALIA VIETNAM COMPANY LIMITED
Email: hello@koalacareaustralia.com
Phone: +84 037 938 2691
Address: Da Nang, Vietnam
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.