Chính sách vận chuyển
Thank you for shopping with KoalaCare Australia Vietnam Company Limited. We are committed to delivering your order safely, efficiently and in a timely manner.
This Shipping Policy explains how we
process, dispatch and deliver orders placed through our official website.
1. Delivery Areas
KoalaCare Australia currently delivers
products throughout the Socialist Republic of Vietnam.
If you are unsure whether we deliver to
your location, please contact our Customer Support team before placing your
order.
2. Order Processing
Orders are typically processed within one
(1) business day following confirmation of payment.
Orders placed outside normal business
hours, on weekends or on Vietnamese public holidays will be processed on the
next business day.
While we always strive to process orders
promptly, processing times may vary during promotional periods or peak trading times.
3. Delivery Timeframes
Estimated delivery times are:
- Da Nang: 1–2 Business Days
- Major Cities 2–4 Business Days
- Regional Areas 3–7 Business Days
- Remote Areas: Delivery times may vary depending on the courier
Delivery times are estimates only and may be affected by weather conditions, public holidays, courier delays or other
circumstances beyond our reasonable control.
4. Shipping Costs
Shipping fees are calculated during
checkout and displayed before payment is completed.
From time to time, KoalaCare Australia may offer promotional free shipping or discounted shipping on selected products or orders.
5. Delivery Partners
To ensure reliable delivery, KoalaCare
Australia may use reputable courier providers, including but not limited to:
- Viettel Post
- Giao Hàng Nhanh (GHN)
- Giao Hàng Tiết Kiệm(GHTK)
- J&T Express
Other authorised logistics providers
The courier selected may vary depending on your delivery location and operational requirements.
6. Order Tracking
Where available, customers will receive a shipping confirmation and tracking information once their order has been
dispatched.
Tracking availability depends on the
courier service used.
7. Delivery Requirements
Please ensure that
- Your delivery address is complete and accurate.
- Your contact details are correct.
- Someone is available to receive the delivery if required.
KoalaCare Australia is not responsible for delays or failed deliveries resulting from incorrect information provided
during checkout.
8. Damaged, Lost or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order: Arrives damaged; Is incomplete; Contains an incorrect item; or Is believed to have been lost during delivery,
please contact us as soon as possible and, where applicable, within 48 hours of receiving your order.
To assist with our investigation, we may
ask you to provide:
Your order number; Photographs of the
packaging and products; and a brief description of the issue.
Where appropriate, KoalaCare Australia will work with you to provide a replacement, exchange or refund in accordance with our Returns, Refunds & Complaints Policy and applicable Vietnamese consumer protection laws.
9. Delays Beyond Our Control
Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including:
Severe weather; Natural disasters; Public holidays; Transport disruptions; Courier operational issues; or Government restrictions.
Where possible, we will keep customers
informed of any significant delays.
10. Contact Us
If you have any questions regarding
shipping or the delivery of your order, please contact us:
11. Updates to this Policy
KoalaCare Australia Vietnam Company Limited may update this Shipping Policy from time to time to reflect changes in our operations, delivery partners or legal requirements.
The latest version will always be available on our official website.